👋 Welcome to our Knowledge Base!
If you have questions about our air quality sensors, installation, troubleshooting, or data analysis — you’ve come to the right place. Below, you’ll find answers to the most frequently asked questions. Click on the topic that interests you to view the full answer.
Our knowledge base is regularly updated to provide you with the latest information and help you get the most out of our products. If you don’t find the answer to your question here, feel free to contact us at support@airly.org — we’re happy to assist!
📡 Information about Air Quality Sensors
- How does the Airly air quality sensor work?
- What types of air quality sensors does Airly offer?
- Is the sensor weather-resistant?
- What does the air quality sensor measure?
- Are Airly sensors certified?
- What is MCERTS?
- How often is the sensor data updated?
- What are the measurement methods?
- Do fog or high humidity affect higher sensor readings?
- Does the season affect air quality index values?
🔧 Installation and Use of Sensors
- What is Sensor ID and how does it differ from Installation ID?
- Where is the Sensor ID located?
- How are Airly sensors installed?
- Where should I install the sensor?
- Can the sensors operate without access to electricity?
- When will the sensor be visible on the Airly map?
🔍 Troubleshooting
- The sensor is not working and the LED lights are off
- The sensor is not working, but the LED lights are on
📊 Air Quality Indexes and Indicators
💻 Data and Analytics Platform (ADP)
- What is the Airly Data Platform?
- What data analysis tools does Airly offer?
- Can I download data or generate reports?
- Will I have access to historical data?
- What type of alerts does the Airly system send?
🔗 API and Integrations
- What does the Airly API provide?
- Can I use the API for free?
- How can I get my API key?
- Is data access secured?
- How do API usage limits work?
- What is a Location ID?
- If a sensor is replaced, will the installationId and locationId stay the same?
- Can a single location have more than one installation?
- Can I access wind speed and direction data via the API?
- Can I configure the widget to refresh every 5 minutes?